To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Can I pay my bill using my credit card?
Yes you can. Visit our Bill Payment page, click the green "Pay Your Bill Now" button and pay your bill online using your credit or debit card. You can pay the exact amount due, or click on the Amount Due (in Blue text) and enter in the amount you want to pay. Please remember that if you choose to pay less than the amount due you may be subject to late fees if there is a balance on your account after the due date.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, most homes have Pressure Reducing Valves (PRV) installed on the customers side of the meter. Inspect, clean or replace your PRV and check your water pressure. If this does not work, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
My water tastes, looks, and smells funny. Is it safe to drink?
If you have any concerns, contact us immediately.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.